As a growing technology company, G-Core Toshkent recognized the need to strengthen the leadership capabilities of its team leads. The challenge was to develop essential management skills, foster effective team communication, and align leadership practices with the company’s strategic goals. To address these needs, G-Core partnered with SOTA to design and deliver the Efficient Leadership Team Program, tailored specifically to the company's unique requirements.
Program Design
The six-week program integrated pre-assessments, interactive workshops, and practical action learning sessions. Key components included:
- Pre-Assessment: A comprehensive evaluation using employee feedback, self-assessments, and team input to identify managers' strengths and areas for growth.
- Team Leads Meeting Shadowing: Observing a meeting with team leads, followed by a one-on-one session with the General Manager to analyze and provide recommendations for improving team communication.
- Team Facilitation: Leveraging the Team Canvas methodology, design thinking frameworks, creative brainstorming, and prioritization techniques, the leadership team collaboratively defined expectations for managers, identified strengths, and established communication norms.
- Workshops and Action Learning: A combination of interactive workshops and practical group sessions designed to reinforce leadership skills and address real work challenges.
- Follow-up meetings with the General Manager and HR BP: Shared observations and provided detailed feedback on steps to enhance leadership competencies.
Throughout the program, SOTA provided managers with continuous support via chat, sharing useful resources and follow-up materials.
Key Data
- NPS Score - 90%, all participants rated the program highly and would recommend it to others.
- Practice-to-Theory Ratio: 85% of the program focused on practical application, enabling participants to implement tools and techniques immediately.
- Overall Time Commitment: 15 hours
Results
Immediate Outcomes
- Leadership Alignment: Managers gained clarity on their roles in achieving business objectives.
- Skill Development: Participants improved their skills in delegation, motivation, and communication, leading to more effective team management.
- Improved Team Dynamics: Clear communication norms and shared agreements fostered collaboration and trust within the leadership team.
Long-Term Impact
While it’s still early to assess the full impact, initial feedback indicates that the program has already made a measurable difference. Managers have reported increased confidence in applying new tools and techniques in their daily work.
Feedback from Gleb Grigorian, General Manager
“I engaged SOTA to deliver a leadership development program for my young team, and it exceeded expectations. The course was highly interactive and customized to address our specific needs. Starting with an analysis of the team's business goals, we progressed through leadership development sessions that were both insightful and practical.
My primary goal for the program was not only to enhance my team leads' management skills but also to explore ways to drive business growth more effectively with their collaboration. Thanks to SOTA, I now have a comprehensive understanding of each team lead's management capabilities, potential, strengths, and areas for improvement.
The team found the program immensely valuable, and we look forward to hosting similar events with SOTA next year.”
Zoriana Chernenkaia, HR BP
"Recently we collaborated with SOTA to design and deliver a management course for our team leads. Although it’s too early to see the full results, we are already satisfied with how the collaboration went. From the start, their team showed a clear and personalized approach, holding calls with our managers to understand their challenges, needs, and goals. Their expertise was clear throughout the whole process, from planning to delivery.
What we appreciated most was their ability to understand how our company works and to design a program that fits our specific needs. The course materials were well-organized, and the sessions were run professionally and effectively. They also took the time to assess the current skills of our managers, which gave us useful insights. After the course, they provided a detailed report with feedback, risks, and practical recommendations to help our managers grow and improve their teams.
We are very thankful to SOTA for their professional and thoughtful approach. Their work has already made a positive difference, and we believe it will lead to even greater improvements in our management practices."
Feedback from participants:
The Efficient Leadership Team Program has been a pivotal step in equipping G-Core Toshkent’s managers with the tools, insights, and confidence to lead effectively. With a strong focus on practical application and alignment with business objectives, the program has laid the foundation for sustainable growth and success. The high NPS score and positive feedback highlight the program’s impact, underscoring its value as a key driver for improved management practices.
"Recently we collaborated with SOTA to design and deliver a management course for our team leads. Although it’s too early to see the full results, we are already satisfied with how the collaboration went. From the start, their team showed a clear and personalized approach, holding calls with our managers to understand their challenges, needs, and goals. Their expertise was clear throughout the whole process, from planning to delivery.
What we appreciated most was their ability to understand how our company works and to design a program that fits our specific needs. The course materials were well-organized, and the sessions were run professionally and effectively. They also took the time to assess the current skills of our managers, which gave us useful insights. After the course, they provided a detailed report with feedback, risks, and practical recommendations to help our managers grow and improve their teams.
We are very thankful to SOTA for their professional and thoughtful approach. Their work has already made a positive difference, and we believe it will lead to even greater improvements in our management practices."
Feedback from participants:
- "Even if I knew some of the concepts before, discussing and structuring them helped solidify my understanding. I now feel more confident and effective in applying these tools."
- "I gained practical psychological techniques and tools for interacting with team members and tracking activities."
- "Thank you for this course! It wasn’t my first management training, but I still learned a lot. Even familiar concepts took on a new meaning for me. This has been incredibly valuable."
The Efficient Leadership Team Program has been a pivotal step in equipping G-Core Toshkent’s managers with the tools, insights, and confidence to lead effectively. With a strong focus on practical application and alignment with business objectives, the program has laid the foundation for sustainable growth and success. The high NPS score and positive feedback highlight the program’s impact, underscoring its value as a key driver for improved management practices.